Terms & Conditions

Orders

All orders must be confirmed in writing via email and verbal orders or instructions will not be accepted.

Orders

Ownership title of all promotional products remains with PromoPAL Pty Ltd until payment in full has been made and received into our account, and all cheques have been cleared.

Samples Policy

Please check with your Account Manager regarding our samples policy.

Trading Terms

No accounts are offered unless agreed in writing. All orders are strictly payment in full prior to order progressing into production. Once approval in writing, via email is received, an invoice will be generated and emailed to you. There is a link at the bottom of the invoice that you can click on and pay online by credit card, or direct transfer. A receipt number will be created at the end of the transaction for your records. To expedite progress into production, please email receipt number or remittance to accounts@promopal.com.au and advise your Account Manager that payment has been made.

Fulfilment

2% above or below quantities order is acceptable and considered industry standard.

Shipping

We make the best efforts to ship your promotional goods to your desired destination, in the most economical way possible, given your specified date and our production limitations. We will endeavour to have your order despatched by the agreed date as noted on the Artwork Approval Form.

Cancellation of Order

Once the Artwork Approval Form has been signed or confirmation to proceed has been received in writing via email and invoice has been paid in full, it is agreed that we will proceed into production to supply your product by the requested delivery date.

If an order is cancelled after signing the Artwork Approval Form or written receipt of confirmation to proceed to print, cancellation fees may apply. Fees can vary from order to order depending on status of the job, but typically the costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated.

Artwork Fees

Artwork is regarded as logo placement on ordered product and is free of charge. If logo is not supplied in correct format, costs to redraw or vectorise the logo may occur. If logo is redrawn, it will be supplied in various formats to the client for future use. There will be charges for complex artwork (requiring more than 30 mins to prepare) or if changes to initial brief/draft exceeds more than 3 proofs or changes entirely.

Artwork Approval

Artwork must be approved within 24 hours to avoid delays in agreed delivery date.

Although every effort is made to ensure that the artwork proof is correct, human error is possible, so it is entirely the client’s duty to check EVERY detail of the proof to ensure that EVERYTHING is correct and approved.

Any errors or omissions to the written approval will be the responsibility of the client. PromoPAL Pty Ltd will not be held liable for any costs incurred to rectify or replace orders that have been supplied incorrectly due to changes not indicated during the proofing process. All changes must be given in writing and no verbal changes or approvals will be accepted.

Claims or Returns

In the unlikely event of a claim, only written claims will be accepted and must be made within 7 working days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an issue with decoration quality. Where colours printed/decorated are not to expectation, and accurate colour codes have not been provided, no claim or return can be made. Faulty goods must be returned for inspection. A refund or replacement of stock will be issued at our discretion once the goods have been checked.

Colours

The colours of the merchandise pictured on this website and Artwork Approval Form are only indicative. If exact colour matching is required please request a sample. Colour codes for printing/decorating must be advised if exact colours are to be matched. Where no codes are provided, we will match as close as possible.

Default Accounts

Any company or person/s defaulting on a payment will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s.

1 Hour Quote Guarantee

The One Hour Quote guarantee relates to enquiries submitted during business hours, and is measured in business hours. The One Hour Quote guarantee relates to the initial quotation of a stock product item, and does not relate to any custom, indent, offshore or non-stock product or brief. The One Hour Quote guarantee is only relevant to quote requests of no more than 3 stock products per quote.

24 Hour Express Products

24 Hour Express Service requires one full business day for decoration from receipt of order, approval of artwork and receipt of payment in full. Payment in full must be either shown in our account or remittance sent to the Account Manage dealing with the order, unless otherwise agreed in writing. Stock levels are confirmed at quoting stage, but are not secured until payment has been received, so can be impacted if payment is delayed. Order will be dispatched within 24 hours of production being completed and delivery is determined by courier/delivery service, which varies and is dependent on delivery location.